Returns & Refunds

1. Return window

You may request a return or exchange within 7 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

2. Items that can't be returned

• Software, licence keys, and digital products once activated or delivered.
• Items that have been used, damaged, or altered after delivery.
• Custom or made-to-order items (e.g. custom graphic design or print work).

3. Faulty or incorrect items

If an item arrives faulty, damaged, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, repair, or refund at no cost to you.

4. How to start a return

Email us at info@aestheticesque.tech or call +264 81 205 7115 with your order number and reason for the return. We will confirm the next steps, including where to send the item back.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed back to your original payment method within 7–10 business days. Delivery fees are non-refundable unless the return is due to our error.

6. Drop-shipped items

Some products are shipped directly from our suppliers. Return timelines for these items may vary slightly depending on the supplier — we will let you know the exact process when you contact us.